Avensure Complaints Procedure
Avensure Complaints Procedure
Avensure Complaints Procedure & Processes
Your opinions are very important to us, and we have created the Avensure Complaints Procedure service to ensure your peace of mind. If, however, we have not met the high quality you’re expecting from Avensure or you think we’ve made mistakes, we would like to be aware. We will investigate the issue and attempt to solve the issue as soon as feasible.
Indemnity/Insurance Policy Avensure Complaints Procedure
If your complaint is related to your Employer Protect Legal Expenses Insurance Policy or the Business Premier Legal Expenses Insurance Policy and this is the case, it will be referred to the Finance Manager, who will try to resolve your issue at the end of the third day of work following receipt as well as a brief resolution letter will be delivered to you. If this isn’t possible An acknowledgement will be given.
If a complaint isn’t addressed within four weeks, Avensure will contact you to inform you of what next actions are to be taken. A final written response will be sent within 8 weeks of receiving.
Financial Ombudsman Service
If your complaint is related to your Employer’s Protect Legal Expenses Policy or the Business Premier Legal Expenses Insurance Policy and the Business Premium Legal Expenses Insurance Policy and you are still dissatisfied by our answer to your complaint, you could be able to refer your complaint for review by the Financial Ombudsman Service. The process must be completed within six months of receiving the written reply. Contact details for them are:
By post: Financial Ombudsman Service, Exchange Tower, London E14 9SR
T: 0800 023 4567
W: www.financial-ombudsman.org.uk
What’s the Next Step in the Avensure Complaints Procedure?
If a complaint is made Avensure will take note of the nature and specifics of your complaint We will then try to offer you immediate resolution. If this isn’t possible We may have to reach out to you for more information and schedule an investigation to then be conducted.
You will be directly contacted by the person who is handling your complaint. They will provide the contact information should you have further questions or concerns regarding the complaint. We will try to provide the final response within four weeks if a deeper investigation is required.
If the timescales aren’t being met, you will be informed of the reasons and notify you of the new timescale.
